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Privacy Policy

We respect the privacy of every individual who visits our website. We take great measures to ensure the privacy and confidentiality of any personal information on this site. 


Use of Personal Information

All personal information supplied will remain within our organization and will not be shared with any external entity unless prior permission is given. Your personal information will not be sold, distributed or published in any manner whatsoever.

We only use our customers’ personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information and personal health information that we collect is adequate, relevant, not excessive, and used for limited purposes.

Please note that when someone visits our website, subscribes, participates in or purchases a specific product, service or program available through Pacific Medicana, additional terms and conditions may be provided regarding the collection, use or sharing of personal information and personal health information in connection with that product, service or program. Those terms and conditions will apply together with this policy.


Pacific Medicana collects, uses, discloses, and retains Personal Information in order to provide high-quality healthcare services including pharmacy services, clinical nursing care services, patient support programs, wholesale and logistics support services, loyalty programs and other services. We also collect, use, disclose, and retain Personal Information in order to meet legal and regulatory requirements in relation to the foregoing, improve our products, services or programs and for such other purposes as identified typically at or before the time the Personal Information is collected.


Our use of Personal Information is limited to the purposes described in this policy, the purposes set out in the terms and conditions of any product, service or program in connection with which Personal Information was collected, purposes required by law, and purposes consistent with any of the foregoing purposes. As new purposes may be developed over time, we may update this policy so we encourage its review from time to time.


You have the right to determine how your Personal Information is collected, used or disclosed. Unless permitted or required by law, Pacific Medicana will not use or share Personal Information without obtaining consent. Consent may be “expressed” when provided orally or in writing or may be “implied” by your conduct. For most healthcare purposes, your consent is implied because of your consent to treatment; however, in certain circumstances, express consent will be obtained.

If we need to use your Personal Information for an unrelated purpose, we will provide notice to you and, if required by law, seek your consent. We may use your Personal Information without your knowledge or consent when required by applicable law or regulation. 

You may withdraw consent at any time, subject to legal or contractual restrictions and provided reasonable notice is given. A Pacific Medicana representative will inform you of the implications of such withdrawal.

Website Data

Pacific Medicana collects information that an individual’s browser sends whenever they visit our website (“Log Data”). This Log Data may include information such as the computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website visited, the time and date of the visit, the time spent on those pages and other statistics. In addition, we may use third-party services that collect, monitor and analyze this type of information in order to increase our website’s functionality. These third-party service providers have their own privacy policies addressing how they use such information. 

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to an individual’s browser from a website and stored on the computer’s hard drive. We use cookies to collect information. Individuals can instruct their browser to refuse all cookies or to indicate when a cookie is being sent. However, if an individual does not accept cookies, they may not be able to use some portions of our website. 

We may employ third-party companies and individuals to facilitate our website, to provide the website on our behalf, to perform website-related services or assist us in analyzing how our website is used. These third parties may have access to an individual’s Personal Information only for the purpose of performing the above-mentioned tasks on Pacific Medicana's behalf and are obligated not to disclose or use the Personal Information for any other purpose. 

At times we may make content or services available from links located on this site. This may include other affiliated or co-branded websites. These other websites are not subject to this privacy policy.

We recommend that individuals review the privacy policy on each such website to determine how that site protects users’ privacy. 

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